Refund & Cancellation Policy

1. General Refund Policy

At Srushti Hosting (A Unit of Srushti Solutions), we deliver enterprise-grade NVMe web hosting, domain registration, and cloud services. Please note that all payments made for web hosting subscription plans, domain names, email services, and add-on licenses are non-refundable.

We do not offer money-back guarantees, cash refunds, or prorated refunds for partial billing periods once a service has been activated.

2. Non-Refundable Services & Products

The following items and services are strictly non-refundable under any circumstances:

• Web Hosting Subscriptions: Starter, Business, and Professional Shared NVMe hosting plans.
• Domain Name Registrations, Renewals & Transfers: Domain name fees paid for .com, .in, .co.in, .org, .net, or any other TLD extension once registered with registry authorities (ICANN / NIXI).
• Google Workspace Licenses: User seats and business email accounts provisioned through Google Workspace.
• Custom Add-ons & Dedicated IPs: Dedicated IPv4 allocations (which are currently not offered), SSL certificates, and custom admin setup services.

3. Subscription Cancellation Procedure

You may cancel your hosting subscription or disable auto-renewal at any time prior to your next billing cycle:

1. Log in to your Client Area portal or email our billing support desk at billing@srushtihosting.com.
2. Specify your hosting account or domain name and submit a cancellation request.
3. Your service will remain active until the end of your current paid billing period, after which it will expire without further recurring charges.

4. Billing Errors & Duplicate Charges

If you notice an erroneous duplicate transaction or billing mistake, please report it to our billing team within 7 calendar days of the charge.

Verified technical or duplicate billing errors will be refunded back directly to your original payment method (Credit Card, Debit Card, Net Banking, or UPI) via Razorpay within 5 to 7 business days.

5. Account Termination Due to Abuse

Accounts suspended or terminated due to Acceptable Use Policy (AUP) violations—such as malware hosting, phishing, unauthorized server access, or spamming—are ineligible for refunds or account transfers under any circumstances.